Emporos is the world’s leader in pharmacy Point of Sale systems designed for hospitals and pharmacies. When you want the best, get Emporos.
Thomas Jefferson University Hospital
Your team was great during our recent Epic go live. The support you provided to our team was exemplary!
Denver Health - Lowry Family Health Center
First we want to start out by letting you all know that our “At-The-Elbow” support staff were GREAT! And if you all could pass along to the right people how amazing they were? Too often recognition doesn’t get expressed and we want everyone to be aware. We had two VERY productive days in the way of education. As we found our Lauren from EMPOROS is the lead trainer so she was obviously awesome. Everyone was really nice and we are more than appreciative of all of their help and knowledge.
University of Texas, MD Anderson Cancer Center
We had a very positive, smooth roll out. The implementation team being on site for the roll out was a benefit and made it a breeze for our internal support team. I really liked the dedication from the implementation team who were willing to stay with us throughout the weekend and through our long hour’s schedule. The extra training on the spot for the staff was also a plus to the department. Every team member from Emporos was able to chip in and share their knowledge with our internal support team in a ‘world class’ professional manner. We definitely look forward to a long term relationship with future business development.
University of Texas, MD Anderson Cancer Center
Emporos successfully integrated the MerchantSoft Point of Sale solution at our four outpatient pharmacies at the University of Texas, MD Anderson Cancer Center in Houston, TX. The installation was in conjunction with a hospital-wide conversion to Epic. “The implementation team did a fantastic job,” shared Lori Bertrand, Manager of Clinic Pharmacy and Inventory Control. “Emporos worked very well with our internal support team and our technician staff to resolve issues quickly. Our techs experienced a tremendous amount of change in a very short period of time, and the implementation team helped them feel more comfortable with their new POS system.”
Jeff's Prescription Shop
In January of 2009, Jeff’s Prescription Shop began processing FSA and HSA cards with Emporos Systems point of sale system. Brad Mills, the pharmacy owner says, “The fact that we are now certified IIAS compliant makes the whole process worthwhile because now I know that we can go toe-to-toe with all the major pharmacies and stores in the area and offer the same services and conveniences. I know that I am not going to lose a customer now to a major chain because I have IIAS compliance in place. It was definitely worth the time and the hurdles.”
Jeff’s Prescription Shop is known for their exceptional level of customer service and their commitment to stay on the cutting edge of technology. “Our service level would not be where it is today if the technology wasn’t there. The technology allows us to focus on service by handling all the details and paperwork by automating them and placing information at our fingertips,” states Mills.
In August 2006, Brad installed his Emporos Systems POS along with an IVR and PMS, a task that would make any independent pharmacy owner shudder just to think about. “The ease of use of Emporos POS was the best; it was the easiest to learn and train on,” remarks Mills.
Mills also loves the Will Call feature that Emporos Systems POS offers because it alerts you if a customer has another prescription to pick up. “By being able to tell customers they have other prescriptions ready for pick up they may have forgotten, makes us look like geniuses and saves time all around,” explains Mills.
Powers Pharmacy of Loris
Laura Powers, the Pharmacy Manager/Owner of Powers Pharmacy of Loris, knows that the good customer service and support that she has with Emporos Systems goes hand in hand with the high level of service that she can provide to her customers. As an independent pharmacy owner, Powers relies on her Emporos Point of Sale registers to provide her with straightforward and accurate information.
“The best thing about working with Emporos is the ability to get in touch with real people, who are professional and able to address questions and problems as they arise and get them solved in timely manner.” Powers dreaded calling her previous POS provider, because “…it was a disaster and fiasco trying to get help from them when we had a problem. With Emporos, I know that I can get in touch with someone quickly on the phone if need be and get it resolved quickly. That is what service is all about.”
Powers appreciates the fact that Emporos stays on top of the technology out there and has helped her store make the necessary upgrade changes to stay on the cutting edge of technology. “ I love the touch screen, it is easy to use and read, and the buttons can be set up in a user friendly manner. The signature capture device is also extremely helpful and has made us not dread audits from the insurance companies as much. We will not have to sort through folder after folder to find signatures, we can walk right up to the register, put in the prescription number, and see the signature of the person who picked up that prescription, making the whole process so much easier.”
“During anxiety raising situations, we know that we can count on Emporos to get us through and the confidence we have in your service level helps to put our minds at ease and keep day to day business running smoothly,” states Powers.
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